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For Apara, Arch Angels, Birkenstock, New Balance, Oofos, Pedag, Powerstep, Prothotics, Sof Sole, Sole, Spenco Insoles, Superfeet, UGG, and more.

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Customer Service

We are here to help you!

The Insole Store.com strives to provide unsurpassed customer service. Our philosophy is to focus on achieving 100% customer satisfaction and supplying quality products to our customers. Our vision is to become your number one source for top-quality shoe insoles, shoe inserts, orthotics, arch supports, and other footcare-related items. We realize we can only do that by making your shopping experience as easy and frustration-free as possible.

If you have questions about your order, need help remembering your account password, want more information on The Insole Store.com's policies, or have any other question or concern, we are here to assist you. We can be reached using any of the below methods of contact:

You can contact us using our Contact Us Form
You can email us at [email protected]
You can call us at (866)-858-1294
You can send us a fax at (704)-376-3633

For assistance placing an order, we are available 24/7/365 for assistance at (866)-858-1294.

For assistance choosing a product, check out our Educational Insole Guide or contact our footcare specialists. Our footcare specialists currently operate from 8:00AM-2:30PM EST Monday-Friday, and can be best reached using our Contact Us Form. We will be happy to work with you to find the best product to suit your needs.

For any other questions/concerns, you may contact us using your preferred contact method listed above. We will be happy to help you, and we appreciate your feedback.

Our returns address is below (see our Returns & Exchanges page for our full Return & Exchange Policy):

Online Insole Sales
Attn: Returns Department
1947 Bancroft Street
Charlotte, NC 28206

Buy 3, Get 10% Off!Excludes UGG and Footwear
On orders over $20.00 Click for details!
We Offer International Shipping

Online Insole Sales338 S. Sharon Amity Rd. #144Charlotte, NC 28211