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For Apara, Arch Angels, Birkenstock, New Balance, Oofos, Pedag, Powerstep, Prothotics, Sof Sole, Sole, Spenco Insoles, Superfeet, UGG, and more.

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Customer Service

We are here to help You!

The Insole Store.com is a division of Online Insole Sales. The Insole Store strives to provide unsurpassed customer service. Our philosophy has been to focus on customer satisfaction and supplying quality products. Our vision is to become your number one source for Top Quality Shoe Insoles, Inserts, Orthotics, Arch Supports and other foot care related items. We realize we can only do that by making your shopping experience as easy as possible.

Do you have questions about your order, need help remembering your password or want more information on The Insole Store’s return policy? Just fill out the e-form (by clicking on Contact Us) to get started, we will respond to your email in the order in which it was received as quickly as possible.

You can reach us by Email: Contact Form

Placing Your Order -We are available 24/7/365 for Assistance at 866-858-1294.

For additional assistance with choosing an Insole or any other issues, our Footcare Specialists can be reached ideally between 8am-2:30pm E.S.T Monday through Friday.

Prefer to Fax in an order or question? Our Fax is 704-376-3633.

Returns Address (See Returns & Exchanges):

Online Insole Sales
Attn: Returns Department
1141 Hawthorne Lane
Charlotte, NC 28205

Buy 3, Get 10% Off!
Excludes UGG and Sandals

On orders over $20.00

We Offer International Shipping

Online Insole Sales338 Sharon Amity Rd. #144Charlotte, NC 28211