Shipping policy

Where We Ship

We currently ship domestically within the United States, including all 48 contiguous states, Alaska, Hawaii, U.S. territories & possessions, APOs, FPOs, DPOs, and Freely Associated States.

Free Shipping

Domestic orders with a subtotal of $25.00 or greater qualify for free Standard shipping (3-5 day estimated delivery). The price for Standard shipping will display "Free" during checkout for all orders that qualify.

Same-Day Shipping

All orders placed by 12:00pm (noon) Eastern Time, Monday-Friday, will be fulfilled and shipped by the end of the very same business day. For orders placed after 12:00pm Eastern Time, Monday-Friday, we will still attempt same-day shipment of the order but cannot guarantee its shipment the same day; orders placed after 12:00pm Eastern Time are guaranteed to ship the next business day at the latest. Orders placed over the weekend or during a federal holiday will be shipped the following business day.

Domestic Shipping Options

Domestic shipping options apply to all shipping destinations within the United States, including Alaska, Hawaii, U.S. territories & possessions, APOs, FPOs, DPOs, and Freely Associated States.

Transit & Delivery Speeds

For domestic shipments, we offer two shipping speed options at checkout:

  • Standard Shipping:
    • Estimated 3-5 day delivery within the contiguous 48 states, D.C., Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
    • Estimated delivery within 10 days to all other locations.
  • Express Shipping:
    • Estimated 1-3 day delivery within the contiguous 48 states.
    • Estimated 2-3 day delivery to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
    • Unavailable for deliveries to all other domestic locations.

Carriers & Shipping Service

TheInsoleStore.com currently utilizes the United States Postal Service (USPS) for all domestic shipments.

  • For orders with Standard Shipping, USPS Ground Advantage is our default shipping service. Parcels shipped via Ground Advantage are expected to arrive within 3-5 days after your order has been shipped.
  • For orders with Expedited Shipping, USPS Priority Mail is our default shipping service. Parcels shipped via Priority Mail are expected to arrive within 2-3 days after your order has been shipped.

Please note that we are unable to offer FedEx, UPS, DHL, or other carrier options during checkout at this time. If you are unable to receive USPS shipments for any reason, please contact our customer support team prior to placing your order and we’d be happy to work with you as best as possible.

International Shipping Options

At this time, we are unfortunately unable to offer shipping options to locations outside of the United States. We’re working to have an affordable and reliable international shipping solution available in the future. If you have any questions about international delivery, please contact our customer support team.

Shipment Tracking Information

Package tracking information, including package carrier and tracking number, will be delivered via email at the time of shipment to the email address provided to us on your order during checkout. All orders receive shipping with delivery confirmation up to the point of delivery. If no email address is provided during checkout, or if an incorrect email address is provided, you may not receive your tracking information.

Delivery Estimates and Guarantees

Transit time and delivery estimates as outlined in this policy are based on general transit and delivery timeframe estimates as provided to us by our shipment carrier partners.

Most carriers will provide a more specific estimated delivery date for your order once a tracking number has been generated for your order’s shipment. In some cases, it may take up to 24 hours to receive this estimated delivery date from the carrier based on your shipment tracking details.

Sometimes, packages may be delayed in transit due to a number of factors outside of our control. Please note that we are not responsible for any carrier delays in transit or delivery times, or for any incorrect carrier delivery estimates. Expected delivery dates are estimates and are not guaranteed.

Fulfillment Delays

TheInsoleStore.com is proud to say that we are able to uphold our same-day shipping promise 99.99% of the time. However, if there is ever an issue that prevents us from adhering to our same-day shipping promise, we will contact you immediately via the contact information provided to us on your order to let you know, as well as to reach a resolution regarding how you would like the delay to be handled.

For fulfillment delays that are caused by circumstances outside of our control, such as severe weather, address inaccuracies, or other such circumstances, TheInsoleStore.com is not responsible for such delays, and your order will be shipped as soon as we are able.

Order Cancellations & Changes

Orders are scheduled to be fulfilled within 1-2 hours after being placed. Once your order has been placed, please check your order confirmation to ensure that all information on your order is correct, such as your shipping address, ordered product(s), and product sizing. If you need to make any changes to your order, please contact us as soon as possible so that we can make any necessary corrections to your order prior to the order being fulfilled.

Once your order has been sent to fulfillment, we are unlikely to be able to make any changes to your order, even if the order has yet to be assigned a shipment tracking number.

Lost Packages

In the event that you believe your package to have been lost in transit, please contact our customer support team and we’d be more than happy to help you. Please allow 24 hours after a package has been marked “delivered” by the package carrier to allow for delivery; sometimes a carrier may pre-mark a package as delivered prior to actually making the delivery. If your package has been marked “delivered” for over 24 hours without you receiving it, or if your package has not been delivered by the estimated delivery date provided by the carrier, please let us know and we’d be happy to assist.

Shipping Address Accuracy & Validation

It is your responsibility to ensure that the shipping address provided to us during checkout is accurate and valid. If you notice after placing your order that your shipping address is incorrect, please contact our customer service team immediately so that we can update the address information prior to the shipment of your order. We are not able to update shipping information once the package has been handed off to the shipping carrier.

If we notice, during the shipment of your package, that the address provided to us on your order is invalid (for instance, an incorrect city/state and ZIP code combination was provided), we will attempt to contact you for clarification on the correct address prior to shipment. Please note that we will be unable to ship your package in such cases until we have received the correct shipping address information from you.

In the event that you enter an inaccurate or unserviceable shipping address during checkout and that address is otherwise valid (for example, missing an apartment number, or using an incorrect house number), TheInsoleStore.com will only be able to attempt a reshipment of your order to an updated address if and once your original shipment is returned to us. In many cases, the package will be returned to us automatically. TheInsoleStore.com will only attempt to reship your order to an alternate address once. If your package shipped to an invalid address is not returned to us as undeliverable and is instead delivered to the address provided to us during checkout, we will not reship the order and are not responsible for the misdelivery.

Packages Returned to Sender

If we receive a package that was unable to be delivered and therefore marked “Return to Sender,” we will contact you upon receipt of the return in order to obtain more information to make a new shipment attempt. If we are unable to contact you regarding an updated address for reshipment, your order will be considered a return and a refund processed to your original payment method in accordance with our return policy.

Unclaimed Packages

In some circumstances, your local post office or customs office may hold your package and require a direct pickup of your order. It is your responsibility to review your package tracking information and to know if your order requires an in-person pickup. If your order remains unclaimed from the carrier and is returned to us as a result, please know that a restocking fee will be deducted from your resulting order refund upon arrival back to us.