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Privacy Policy

TheInsoleStore.com, a division of Online Insole Sales, is committed to protecting your privacy online. Below you will find our full privacy policy, explaining how we treat the collection the usage of personally-identifiable and/or general website usage data.

  • Collection of Personal Information

    • What information we collect

      Online Insole Sales may collect certain personally identifiable information ("PII") from website visitors in order to provide its website services to its website users. The only PII that Online Insole Sales collects is information voluntarily supplied by site visitors during their site usage session(s). PII typically refers to information such as name, street address, email address, and phone number. 

      In addition to PII, Online Insole Sales also collects general site usage information to help in our efforts to continually improve our site. This information includes data such as IP address, browser type, device type, whether you responded to a particular ad, and/or how you browse the website during your usage session(s).

    • Where we collect information

      PII is only collected when supplied voluntarily by website users during their website usage session(s). We may ask for PII in the following places: During checkout, during website account creation/login, during email newsletter signup, and/or during interactions with customer support.

      General site usage data is collected using cookies. For more information about cookies, please see "Use of Cookies" below.

    • What we do with the information

      PII is used to process orders, to communicate with you about our site services, and to provide you with promotional content where authorized. PII may be shared with business affiliates where necessary to provide our website service to you, such as to create shipping labels or to interact with our customer support team. We do not sell any PII to 3rd parties.

      We use general site usage data to perform statistical analyses of our site in order to improve our website performance. Such data may be shared with business affiliates where appropriate in order to make improvements to our website products and services. We do not sell general site usage data to 3rd parties.

      Both PII and general site usage data may be combined with other available user information, such as demographic information and purchase history, that may be available from our records or from other sources. This information may be shared with our business affiliates in order to improve website performance or to make future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest.

      If you prefer we do not share the personal information you have provided us and information about your order with marketing partners, please Contact Us.

    • Use of cookies

      A cookie is a small data file that websites store on your computer's hard drive when you visit their site. A cookie may contain information, such as a unique user ID, which is used to track the pages of the websites you've visited.

      We use cookies to improve your shopping experience. When you visit Online Insole Sales, your cookie helps us keep track of your website usage session as you shop our store. If you have provided any PII to us, your cookie will allow us to recognize you when you return to our site and to better facilitate your access to your account and order information.

      We also use cookies to monitor and maintain information about your usage of our website. If you have not provided any PII to us, we may still monitor and maintain general information about your usage of our website in a manner that does not personally identify you. In either case, this information helps us serve you better by improving our website design, product selection, services, and promotions.

      We also use cookies to track how you discovered and entered our website. In certain cases, this may include the identity of the website you visited immediately prior to ours, provided that you followed a link from that site to our site. Such information helps us track website referral partners and traffic sources. We do not otherwise track any information about your use of other websites. Our access to general site usage data is 1) Constrained solely to your usage of our site, 2) Starts only when you enter our site, and 3) Ends immediately when you leave our site.

      You can refuse our usage of cookies by turning them off in your browser. If you turn off cookies, we will not be able to track your website usage or enable you to make a purchase from our website. We will also not be able to recognize you as a registered user of our site.

  • Receiving Information From Online Insole Sales

    • Email

      When you place an order on our website, we will send you an email receipt confirming your purchase as well as an email notification confirming your order shipment. Similarly, when you create an account on our website, we will send you an email confirming account creation. You will receive these emails, otherwise known as transactional emails, regardless of whether or not you choose to sign up for our email subscription. Please note that your receipt of our transactional emails does not automatically enroll you in our email subscription program.

      If you shop our website and leave without completing your purchase, we may email you a reminder to complete your purchase, provided that you supplied your email address to us during your shopping session. You may opt out of these or future reminder emails at any time by clicking the "unsubscribe" link in the footer of such emails.

      We periodically send emails to our email subscribers to help keep you informed of our new products, features, and/or special promotions. We only send emails to visitors who sign up during checkout or who subscribe to our email subscription on our website. In every email that we distribute, we include instructions on how to unsubscribe from our email subscriber list.

    • Changing account information

      If you need to make any changes to your account information, it is possible to update your name, saved billing address(es), saved shipping address(es), phone number, and email address by simply logging into your account. If you need assistance updating account information, contact our customer service team.

    • Online policy for individuals under 18 years of age

      This site is not directed to children under the age of 18 and no information should be submitted through the website by individuals 17 years of age and under without parent or guardian permission.

    • Secure website

      Our website uses secure encryption technology to protect your PII and any other information entered on our website. This is indicated by the "https" preceding our domain in our website address, and by the "Secure" message or padlock icon that is shown in most web browsers.

    • Secure payment card transaction processing

      Our website uses secure checkout to transmit your payment card information from a secure web page to a secure payment application.

      We do not store complete payment card information on any of our systems. Payment card information is passed during the secure checkout process to our secure payment processing partner for payment validation and authorization. Once payment is processed, the only payment card information we maintain is the card type (Visa, MasterCard, etc.), the last 4 digits of the card used, and the card expiration date. We do not maintain the full payment card number or the payment card CVV/CSC. This practice helps us keep your information safe.

      TheInsoleStore.com is a division of Online Insole Sales. Billing statements may reflect a charge to either TheInsoleStore.com or to Online Insole Sales.

    • Acceptance of Privacy Policy Terms & Conditions

      By using our web site, you consent to the collection and use of this information by Online Insole Sales. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our most up-to-date privacy policies.

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Online Insole Sales338 S. Sharon Amity Rd. #144Charlotte, NC 28211