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Authorized Dealer For Apara, Arch Angels, Birkenstock, New Balance, Oofos, Pedag, Powerstep, Prothotics, Sof Sole, Sole, Spenco Insoles, Superfeet, UGG, and more.

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Website & Store Policies

About Us

TheInsoleStore.com is the largest and most comprehensive online retailer of shoe insoles, orthotics, arch supports, inserts, orthopedic footwear, and other lower-body health merchandise. We pledge to offer quality merchandise and provide unsurpassed customer service to our visitors. For more information about us, please see our About Us page.

Order Placement

Our entire website, including our checkout and payment pages, are secure web pages, and we use advanced security on our site to ensure that your website session is fully safe and private. We do not store any payment information on our systems.

Payment for your order, including all shipping & taxes (where applicable) is due at time of checkout, either via credit card, debit card, or PayPal purchase. We do not accept cash, checks, wire transfer, or any other form of payment for orders at this time.

We must collect sales tax for any order shipping to the state of North Carolina in accordance with sales & use tax laws. Customers placing orders to other states are responsible for that state’s respective sales taxes and/or other associated taxes.

Once your order has been placed, you will receive an email confirmation containing your order details. Please review the details of your order and immediately contact our customer service team in the event that you require any changes to your order. We cannot make any changes to your order once the order has been shipped.

Order Fulfillment

Once your order has been placed on our website, it is sent to our order fulfillment team. We ship all orders placed prior to 2:00pm Eastern Time (Monday-Friday) the same day the order was placed. Any orders placed after 2:00pm Eastern Time, on a weekend, or on a holiday will be shipped the next business day.

TheInsoleStore.com partners with the United States Postal Service for all order shipments. For more information regarding our shipping policies, please see our Shipping Policies page.

Once your order has been shipped, you will receive an email confirmation containing your order shipment details.

We try our best to ensure that all products listed as available for purchase on our website are in stock at the time your order is placed. In the event that an item is found to be out of stock and your order must be placed on backorder, we will immediately contact you to inform you of the backorder and provide you with an estimated arrival date for the product ordered. If one of multiple products on an order is on backorder, we will ship the available products per our standard shipping policies.

Discounts & Promotions

We offer discount and sale promotions from time to time, advertised on our website, to our email subscribers, to our social media followers, and via other media. To sign up for our email newsletter, please visit our Newsletter Sign-up page.

Unless explicitly stated otherwise, no promotional offer is valid to any order(s) placed prior to the start date & time of that promotional offer, and no promotional offer is valid to any order(s) placed after the end date & time of that promotional offer. The terms of any ongoing discount promotional offer can be seen on our Discounts & Promotions page.

Returns & Exchanges

We are happy to accept return and exchange requests for any new, unused merchandise provided that the original purchase date of your order is within the last 60 days. For more information, please see our Returns & Exchange Policy page.

Website Content & Educational Resources

We attempt to be as accurate as possible when creating content and educational resources on our website. However, please be aware that we cannot guarantee that our website is always 100% accurate despite our best efforts. Any questions regarding published information should be directed to our Customer Service team.

Be advised that this website does not offer or provide medical advice. Our website and/or associates may make recommendations for products that tend to be suitable for certain foot conditions, activities, or lifestyles, but such recommendations are not medical advice and should not be considered such.

Product Information & Sizing

We attempt to be as accurate as possible when creating product descriptions and entering product information on our website. However, please be aware that we cannot guarantee that our website is always 100% accurate despite our best efforts.

We use product images supplied by the product manufacturer for products displayed on our website. In some cases, the color shown in the image may differ slightly from the color of the product itself.

We use the manufacturer’s product sizing when entering sizes for products on our website. This means that if a product is sized by the manufacturer as “Men’s 9-10,” this is how we will portray the sizing on our website.

Any questions regarding product information should be directed to our Customer Service team.

Customer Information & Privacy

We do not share any personally-identifiable information with any 3rd party except to be able to provide our services to you. For more information regarding our privacy policies, please see our Privacy Policy page.

Miscellaneous

Your usage of this website is done in accordance with our Terms of Use. By continuing to use this website, you agree to accept, without limitation or qualification, all of the terms and conditions set forth in these Terms of Use.

TheInsoleStore.com is a pision of Online Insole Sales. Please note that credit card billing may reflect charges to Online Insole Sales rather than TheInsoleStore.com.

All contents comprising this website and all content therein are the property of Online Insole Sales and no part may be copied, reproduced, or distributed without the expressed written consent of Online Insole Sales.

Online Insole Sales reserves the right to modify these store policies at any time without notice.

Any questions regarding our store policies should be directed to our Customer Service team.

Newsletter

Online Insole Sales338 S. Sharon Amity Rd. #144Charlotte, NC 28211