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Authorized Dealer For Apara, Arch Angels, Birkenstock, New Balance, Oofos, Pedag, Powerstep, Prothotics, Sof Sole, Sole, Spenco Insoles, Superfeet, UGG, and more.

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Customer Service

We are here to help you!

The Insole Store.com strives to provide unsurpassed customer service. Our philosophy is to focus on achieving 100% customer satisfaction and supplying quality products to our customers. Our vision is to become your number one source for top-quality shoe insoles, shoe inserts, orthotics, arch supports, and other footcare-related items. We realize we can only do that by making your shopping experience as easy and frustration-free as possible.

If you have questions about your order, need help remembering your account password, want more information on The Insole Store.com's policies, or have any other question or concern, we are here to assist you. We can be reached using any of the below methods of contact:

Visit our Help Desk for answers to frequently-asked questions and more.
Send us a question using our Contact Us Form.
Give us a call at (866)-858-1294.
Chat with us live (between 8:00am Eastern - 8:00pm Pacific).

For assistance placing an order, we are available 24/7/365 for assistance at (866)-858-1294.

For assistance choosing a product, check out our Educational Insole Guide or contact our footcare specialists. Our footcare specialists currently operate from 8:00AM-2:30PM EST Monday-Friday, and can be best reached using our Contact Us Form. We will be happy to work with you to find the best product to suit your needs.

For any other questions/concerns, you may contact us using your preferred contact method listed above. We will be happy to help you, and we appreciate your feedback.

Our returns address is below (see our Returns & Exchanges page for our full Return & Exchange Policy):

Online Insole Sales
Attn: Returns Department
1947 Bancroft Street
Charlotte, NC 28206

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Online Insole Sales338 S. Sharon Amity Rd. #144Charlotte, NC 28211