SAME-DAY SHIPPING - Applies to all orders received before 2:00 p.m. Eastern Standard Time, Monday through Friday, excluding Holidays. Orders received after 2:00 p.m., on weekends, or on a holiday will be shipped on the next business day.
FREE SHIPPING - To qualify for free shipping, your order must have a subtotal or $20.00 or greater and must be shipped to an address located within the United States, U.S. Territories, or U.S. APO/FPO locations. Free Shipping perk only applies to purchases shipped to the same address. For multiple-address shipments, please contact us to discuss shipping charges.
TRACKING INFORMATION - Customers will be provided with shipping and tracking information via email (to the email address used during checkout) as soon as such information becomes available.
SHIPPING - Orders shipped with Free Shipping or Economy Shipping will be sent via UPS Mail Innovations or UPS SurePost (depending on weight). For both Mail Innovations and SurePost, UPS will carry the package to the shipping destination city, where the U. S. Postal Service will make the final delivery. Mail Innovations and SurePost shipments are estimated to arrive within 3-6 days from the date of shipment. Shipments shipped with Priority Mail shipping will be sent via USPS Priority Mail and are estimated to arrive within 2-3 days from the date of shipment. Shipments to international destinations will be sent via USPS First Class International Mail. USPS First Class International shipments most often arrive within 10-14 days from the date of shipment, though shipping times of up to 30 days may be experienced, depending largely on package travel distance, customs processing speed at the destination country, and other issues affecting speed of delivery such as severe inclement weather.
We gladly accept orders from around the World.
- Canadian Destination Orders will be subject to a Flat Rate shipping charge of $12.95 USD
- All other International Orders outside of the United States will be subject to a Flat Rate shipping charge of $21.95 USD to cover the cost of international shipping by way of the USPS - International Orders are shipped via First Class Mail International.
- For International Volume orders of 10+ Insoles, management reserves the right to adjust the shipping charge as a result of excessive weight and final destination. Please use our “Contact Form” to verify exact costs for large volume shipping orders.
- Pertaining to orders and shipments outside the United States. The Post Office does not provide “In-Route” shipping and tracking information for International Orders. International orders have a Customs Number instead of a Tracking Number.
Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. We do not mark items as "gifts". Orders are typically delivered within 7-18 business days from the date of shipment. However, there are many delays that may occur that are beyond our control caused by such things as weather, language barriers, duties, taxes, import restrictions, and customs services. We ask that you allow for up to 30-45 days from the date of shipment for the delivery of international orders.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.
Have questions about your order?
Have you looked to check the Order Status in your account information first? Are you a Registered Customer? Check now. If you have checked your Order Status in your account first and still have question, please submit your question using the shipping Order Tracking request form.
It is our mission to deliver your order fast and accurately. We have taken extra steps to ensure that orders are delivered as expected. Unfortunately sometimes mistakes happen, and when they do, we want to take care of it immediately.
* Please note that if you are canceling a completed order, a restocking fee and postage fees may be required.
If you have any questions about shipping an order, please do not hesitate to call us toll free at: 866-858-1294 or use our email Contact Form.