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Returns and Exchanges

The Insole Store’s 60 Day Easy Returns Policy

Need to return something? It's easy at The Insole Store! Pending inspection, we can accept returns for most merchandise for up to 60 days from your date of receipt, and we will be pleased to issue a refund of your purchase price minus all actual shipping costs and order processing fees, which are not refundable.

As you may expect, we ask that you return your purchase in unused, resalable condition with its original packaging intact. Used merchandise, no-box or destroyed box, and/or missing warranty/marketing material may result in your merchandise being returned to you without a refund; however, we honor all manufacturer satisfaction & warranty guarantees.

Please read below for specific instructions regarding your merchandise return.

60 Day Return Details

To be accepted for return, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Please do not tape boxes shut, as this could harm the packaging when removed upon receipt of your return. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, only qualify for a store credit, or be sent back to you with no refund issued.

Please allow 7-10 business days for us to receive and process your returned merchandise. After your merchandise is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase.

If an order qualified for Free Shipping and/or a Volume Discount and the value of the remainder order no longer qualifies for Free Shipping or a Volume Discount, then a credit will be adjusted to reflect the order of item(s) kept.

Footwear Returns

Footwear must be in its original, unworn condition. Be sure to try on footwear inside on carpet before wearing outside. Footwear returned as an unmatched pair (different left and right) will be returned with no refund issued.

Returning an Item by Mail

Please complete the Return/Exchange Authorization (RMA) Form (download RMA Form). We must receive the RMA Form in order to process your return. Be sure to fill out the form completely. The return/exchange form must be included in your return package in order to receive proper credit.

For further information regarding the returns process, you are welcome to call us at 866-858-1294 or email us using the Contact Us” Form.

Exchanging an Item by Mail

Our goal is to help you find the best product to suit your needs, and we will be happy to help you select a product for your exchange. If you would like assistance in choosing a product, you are invited to check out our Educational Insole Guide or contact our footcare specialists. Our footcare specialists can be reached between 8:00am - 2:30pm EST Monday - Friday using our "Contact Us" Form.

The Insole Store makes exchanging items easy. Please complete the return/exchange form (download RMA Form). Indicate both the item(s) being returned for exchange as well as the new item(s) desired. If you would like to exchange items for other items with a higher cost, please include payment or we will be glad to charge your credit card that you used with your orginal order –just provide the 3 or 4 digit security code on the credit card for verification.  If you want to use another card, please provide all credit card details on the Return/Exchange Form.  If you would like to exchange an item for a lower priced product, following inspection of the received items, we will return the difference to you in accordance with our return policy.

Please allow 7-10 business days for us to receive your item(s) returned for exchange, to process your exchange, and for us to ship the replacement item(s). We offer two options for returning your package for an exchange:

Either call us at 866-858-1294 for details over the phone or email us using the Contact Us” Form.

Damaged/Defective Merchandise Returns 

If an item you receive is damaged or defective, please contact our Customer Service Department for instructions on how to return the item for a replacement of the same item, all at no cost to you. Please note: Normal wear & tear is not considered a product defect.

Clearance Merchandise

All items purchased from our Clearance and Deals page are done so on an "All Sales Final" basis and are not eligible for return or exchange. If an item purchased from our Clearance and Deals page is delivered in damaged or defective condition, we will replace the item if possible, or issue a full refund if a replacement is not possible. We reserve the right to inspect all items returned to our warehouse, and no refund will be given in instances where no damage or defect is found. We honor all manufacturer satisfaction and warranty guarantees on all products.

Refused Shipments 

The Insole Store does everything it can to get your order to you in an efficient and timely manner. Upon receipt, should you choose to refuse delivery of the shipment and allow the shipment to be returned to us, a 20% restocking fee will be deducted from your refund. If you received a Free Shipping promotion, the shipping and order processing fees that would have been charged will also be deducted from your refund. If you paid the usual shipping and order processing fees associated with your orders, these will not be refunded as per our regular Return policy. 


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Online Insole Sales338 S. Sharon Amity Rd. #144Charlotte, NC 28211