We offer Same Day Shipping if Ordered by 2 P.M Eastern Standard Time - we do not have a retail store near you but can have your Shoe Insoles and/or Sandals usually to you within 2-3 days.
TheInsoleStore.com is an online store that ships worldwide everyday out of Charlotte, North Carolina. For the best customer service, orders can be placed 24/7/365 at 866-858-1293 and/or we can assist at [email protected]
The most accurate size can be obtained by getting your feet measured at a department store or shoe store. Insoles typically are made to fit up to 2 shoe sizes and are trim-to-fit. Sandal sizes are not uniform and do vary by sandal manufacturers.
The difference between sandal lengths is approximately 1/3 inch and the difference between widths is approximately 1/8 inch. As an example, if you wear a size 8 ½ shoe, you need to go up to a shoe insole or sandal size that covers a shoe size 9.
We also have a sizing guide
on our web site. This sizing chart
can be used for European or UK to U.S. sizing conversions and has the approximate inches and centimeters per size. Keep in mind that most Insole and/or sandals are medium width.
If your shoes are too small or too big, we offer free exchanges. Please contact us and ask for a foot care specialist
to assist you with your exchange.
Please read our Shipping
page to help you estimate your package’s time of arrival.
If your Insoles and/or Sandals have shipped, you should have received an e-mail with the tracking number. If not, please call us at 866-858-1294 or email us at [email protected]
with your order number and/or full name.
Once your order is placed, you will be contacted as soon as possible if the order is not in stock. Once your order ships, you will be e-mailed the tracking number to track the package. If you have any questions, you can always call us at 866-858-1294 or email at [email protected]
to check availability.
Presently, we do not offer overnight shipping; however, by choosing the “Priority Shipping” shipping option during check out, we can get your order delivered within the United States and U.S. Territories within 1-3 days. Order by 2PM Eastern Standard Time to insure Same Day Shipping.
If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call UPS with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you. Please note:
What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.
We want you to be 100% happy with your order. You may return defective Insoles and/or Sandals within 60 days of purchase. Please call us at 866-858-1294 or email us at [email protected]
about your defective Insoles and/or Sandals and we will set up a free return for you. Normal wear and tear of the Insoles and/or sandals is not considered a defect.
When an order says it is “Pending Review,” it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please contact customer service
and we can look into it for you.
Credits will be issued within 10 business days. We do not refund the shipping and handling costs.
Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.
No, we do not work with insurance companies or Medicare directly. However we are authorized to accept certain HSA and/or FSA Credit Cards (or Debit). Unfortunately, individual insurance company policies are constantly changing therefore we cannot provide an active list. Simply place your order and an approval will clarify your company’s acceptance.
Check out our Insole Guide
of additional assistance in determining whether you would prefer an orthotic arch support or cushioned insole.
It is suggested that you remove the existing shoe insoles and unlace the shoe completely. Check the length of the new insole against the existing insole, and trim to fit if necessary.
We suggest you place the old insole on top of the new insole lining them up at the heel. At the toe, trace against the old insole laying on top of the new to draw a line on the new insole that is underneath. Trim along that line for an accurate fit.
Insert the new insole making sure to butt the heel and roll the orthotic into the toe section. Next put the shoes on and stand up, making sure the insert is lying flat. Next, lace the shoes to conform to the unique shape of your foot.
Each manufacturer gets to establish their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. Again, the difference between each width size is about 1/8th of an inch.
If you wear a 2E to 6E shoe, please choose from one of our wide shoe insoles at Big & Tall Insoles.
Most of the Insole & Sandal brands we carry have foot care products with excellent arch support. If you have questions on a specific brand or style, feel free to call our customer service staff at 866-858-1294.
In addition, most of our shoes have removable footbeds to accommodate your custom orthotics or over the counter arch support insoles. You can put arch supports insoles into any shoe that has a removable footbed. Shoes with a removable insole or shoes that have extra depth make it easier to put an insole or arch support in them.
A 3/4 arch support extends from the ball of the foot (right behind the toes) to the heel. A full length insole extends the entire length of the foot. A 3/4 length insole is more appropriate for dress shoes, shoes with non-removable insoles or liners, or those with hammertoes, crossed toes or bunions that may need that extra room. The full length insole offers cushioning the entire length of the foot and is trimmable with ordinary household scissors.
Most children’s shoes are built, intentionally, without arch support. They offer a smooth platform for developing muscles, or a nice bed for an upgrade orthotic. Orthotic arch supports for children
are perfect for young growing feet because they provide a deep heel cup and arch support to help guide a developing foot for improved foot health, support and stability.
Consider thinner shoe insoles such as:
For adjustability to fit your leg length discrepancy and a firm base that will not compress, our
Clearly Adjustable Heel Lifts
are the most popular shoe insert.
We recommend that you follow your doctor’s orders but find that:
Turf Toe Steel Insoles
offer a full length steel bottom for protection and rigidity
or consider our Metatarsal Shoe Insoles
for full length heel to toe cushion.
Please call customer service at 866-858-1294 and ask for Tyler about the program.
We have a standard offer of “Buy Any (3) Three Items” to Receive an Additional 10% Off our already discounted pricing (with the exception of Orthoheel, UGG, and Sandals). For large volume or group purchasing please as for a foot care specialist at 866-858-1294 or at [email protected]
We send out monthly promotions and a newsletter (or join our Facebook page at: TheInsoleStore.com
) which contain current coupons and notify customers of current sale items. Click here to sign up (need link to newletter sign up here)
of our email promotions. We do not sell your email to anyone and you may unsubscribe at any time.
We also have a coupon page that lists some of our current insole store coupons
and can be accessed on our home page. Coupons change month to month.
For our videos check out our Youtube page at: The Insole Store.com Videos
Or for our Twitter Link: The Insole Store Twitter Page
Please call us immediately at 866-858-1294 or email at [email protected]
and tell us your order number (from your e-mail confirmation) and your full name. If your order has not been processed for shipping, we can change information on the order.
There are two main characteristics of an arthritic or diabetic shoe insole:
• closed cell micro foam or Plastazote Foam Top Coat - added cushion and skin shear protection.
• Shore 40 durometer for bottom of foot protection
It is important that bottom of the foot is protected by equalizing weight distribution to prevent puncture and/or skin sheer due to thin skin and sensitive feet or the lack of feeling.
European and UK sizes are based on a metric measurement. They are not normally available in widths. Please visit our sizing guide
to convert to our US Shoe Size listings.
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If your order is returned to us or our manufacturer, and there was no error on our part, or, if you refuse delivery of the package after ordering, you will be assessed a 20% restocking fee. Original shipping and handling charges are not refundable. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us, our manufacturer, or our warehouse. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.
TheInsoleStore.com endeavors to expedite all orders to customers as quickly as possible. When you are shopping online, you may cancel your order at any time by just closing the browser window. In the event you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please call us at 1-866-858-1294 or email us at [email protected]
. We will make every effort to accommodate a cancellation request as long as the order has not been shipped. If your order has shipped, it cannot be canceled. If for any reason we are unable to make the change before the order is processed and shipped, you will need to return the item at your expense.
It is the customer’s responsibility for entering accurate shipping information when submitting an order through our online ordering system. Be sure to check your information before finalizing the purchase. If you discover that an error was made in your shipping address contact us immediately. We will do our best to correct the address if the order has not shipped. If the order has been shipped and we are unable to make any modifications, it is the customer's responsibility to pay all shipping expenses associated with misdirected parcels.
If a package is unclaimed and returned because of unsuccessful delivery attempts, the customer is responsible for paying any additional shipping charges. We do not issue shipping refunds for the original shipment or the return shipment.
If you are not pleased with our service or products for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resolution. Please note that you will be charged a $25 bank fee upon our notification of a disputed charge or chargeback with your credit card company. Just like a canceled check or a check with insufficient funds, this fee is paid by the customer as a bank processing fee and is non-refundable.
From the date of receipt, all shoe insoles, sandals, and/or foot care products sold at TheInsoleStore.com (U.S. orders only) have a 60 day return guarantee (see Return Policy) and as an Authorized Dealer of All Manufacturers that we represent, we honor All Manufacture Warranty’s -that covers manufacturing defects involving materials and/or workmanship and Comfort Guarantees. Please read the entire warranty policy before contacting customer service.